SHIPPING AND DELIVERY
We’re proud to supply worldwide delivery companies that at the moment function in over 200 international locations and islands world vast. Nothing means extra to us than bringing our prospects nice worth and repair. We are going to proceed to develop to fulfill the wants of all our prospects, delivering a service past all expectation anyplace on the earth.
How do you ship packages?
Packages from our warehouse in China can be shipped by ePacket or EMS relying on the load and dimension of the product. Packages shipped from our US warehouse are shipped by way of USPS.
Do you ship worldwide?
Sure. We offer free delivery to over 200 international locations world wide. Nevertheless, there are some areas we’re unable to ship to. In the event you occur to be positioned in a type of international locations we’ll contact you.
What about customs?
We’re not liable for any customized charges as soon as the objects have shipped. By buying our merchandise, you consent that a number of packages could also be shipped to you and will get customized charges after they arrive to your nation.
How lengthy does delivery take?
Delivery time varies by location. These are our estimates:
|Location||*Estimated Delivery Time|
|United States||10-20 Enterprise days|
|Canada, Europe||10-20 Enterprise days|
|Australia, New Zealand||10-30 Enterprise days|
|Central & South America||15-30 Enterprise days|
|Asia||10-20 Enterprise days|
|Africa||15-45 Enterprise days|
*This doesn’t embrace our 2-5 day processing time.
Do you present monitoring data?
Sure, you’ll obtain an e mail as soon as your order ships that accommodates your monitoring data. In the event you haven’t acquired monitoring information inside 5 days, please contact us.
My monitoring says “no data obtainable for the time being”.
For some delivery corporations, it takes 2-5 enterprise days for the monitoring data to replace on the system. In case your order was positioned greater than 5 enterprise days in the past and there may be nonetheless no data in your monitoring quantity, please contact us.
Will my objects be despatched in a single bundle?
For logistical causes, objects in the identical buy will typically be despatched in separate packages, even for those who’ve specified mixed delivery.
In case you have every other questions, please contact us and we’ll do our greatest that will help you out.
REFUNDS & RETURNS POLICY
All orders might be cancelled till they’re shipped. In case your order has been paid and you might want to make a change or cancel an order, it’s essential to contact us inside 12 hours. As soon as the packaging and delivery course of has began, it may not be cancelled.
Your satisfaction is our #1 precedence. Due to this fact, for those who’d like a refund you possibly can request one regardless of the explanation.
In the event you did not obtain the product inside the assured time( 45 days not together with 2-5 day processing) you possibly can request a refund or a reshipment.
In the event you acquired the unsuitable merchandise you possibly can request a refund or a reshipment.
If you don’t want the product you’ve acquired you could request a refund however it’s essential to return the merchandise at your expense and the merchandise should be unused.
- Your order didn’t arrive on account of components inside your management (i.e. offering the unsuitable delivery deal with)
- Your order didn’t arrive on account of distinctive circumstances exterior the management of Colourpop (i.e. not cleared by customs, delayed by a pure catastrophe).
- Different distinctive circumstances exterior the management of colourpop.retailer
*You possibly can submit refund requests inside 15 days after the assured interval for supply (45 days) has expired. You are able to do it by sending a message on Contact Us web page
In case you are authorized for a refund, then your refund can be processed, and a credit score will routinely be utilized to your bank card or unique methodology of cost, inside 14 days.
If for any cause you want to alternate your product, maybe for a unique dimension in clothes. You could contact us first and we’ll information you thru the steps.
Please don’t ship your buy again to us until we authorise you to take action.