Customer Service | NARS Cosmetics

Procuring

ORDER ONLINE

Comply with the onscreen directions to proceed via the checkout course of. As soon as your order is submitted, a ‘Thank You’ web page Print a replica of this web page in your data, because it accommodates your order quantity. You’ll obtain an e-mail confirming receipt of your order shortly after your order has been submitted. If an order affirmation doesn’t arrive inside 24 hours of submission, please contact us right here.
If in case you have any questions or issues when putting an order or in case you want to inquire a few beforehand positioned order, please contact us right here.

NARS safe checkout:
VeriSign SSL encryption: NARS understands how vital safety is when procuring on-line. We use Safe Socket Layer (SSL). That is probably the most superior client on-line safety method so far. NARS employees doesn’t have entry to buyer bank card numbers.

Product availability:
Sometimes, a product could also be quickly unavailable. We encourage you to return to our web site to buy the product later.
It’s also possible to allow us to your electronic mail tackle on the product web page, and we are going to contact you when to product can be again in inventory.

PRIVATE SALE

RETURNS

In case you are not fully happy along with your buy from NARS, it’s possible you’ll return it inside 60 days of receipt and we are going to present the merchandise refund within the authentic type of fee.

Kindly comply with the beneath steps to return your NARS merchandise(s):

  1. From the underside this web page, print the Return slip and insert it in your parcel.
    This doc is necessary in our return process. No return parcel will be handled by our groups with out this doc.
  2. From the underside of this web page, print your Pay as you go label.
  3. Re-pack the merchandise(s) declared in your return of their authentic packaging or in any other case different appropriate packaging.
  4. Guarantee your bundle is correctly closed, stick in your parcel the Pay as you go label and test that no earlier supply label remains to be seen.
  5. Depart the parcel at your publish workplace.

It’s also possible to contact our Buyer Service by telephone at +442038100750 (9AM – 6PM, UTC+1)

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MAXIMUM PURCHASE POLICY

We remorse that we should restrict orders to not more than 5 models for any merchandise. Sure palettes and different restricted units could also be restricted to 1 or two models per order.
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V.A.T.

V.A.T is included within the listed value of all objects, in keeping with the V.A.T relevant within the nation you need to be delivered to.
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Delivery

SHIPPING COSTS
Delivery Technique Normal Delivery Categorical Delivery
Nation Delivery Price Supply Time (excluding processing time) Delivery Price Supply Time (excluding processing time)
Austria 3,95 € 5 working days 9,95 € Three working days
Belgium 3,95 € Four working days 9,95 € Three working day
Bulgaria 9,95 € 6 working days 11,95 € Three working day
Cyprus 9,95 € 10 working days 11,95 € Four working days
Czech Republic 9,95 € 5 working days 11,95 € Four working day
Denmark 9,95 € 5 working days 11,95 € Three working day
Estonia 9,95 € 6 working days 11,95 € Three working day
Finland 9,95 € 6 working days 11,95 € Three working day
France 5,95 € Four working days 8,00 € Three working day
Germany 3,95 € 5 working days 9,95 € Three working day
Greece 9,95 € Eight working days 11,95 € Three working day
Hungary 9,95 € 5 working days 11,95 € Three working day
Eire 5,95 € 5 working days 11,00 € Three working day
Italy 3,95 € 5 working days 9,95 € Three working day
Latvia 9,95 € 6 working days 11,95 € Three working day
Lithuania 9,95 € 6 working days 11,95 € Three working day
Luxemburg 3,95 € Four working days 9,95 € Three working day
Malta 9,95 € 7 working days 11,95 € Four working days
Netherlands 3,95 € Four working days 9,95 € Three working day
Poland 9,95 € 5 working days 11,95 € Three working day
Portugal 9,95 € Four working days 11,95 € Three working day
Romania 9,95 € 6 working days 11,95 € Three working day
Slovakia 9,95 € 5 working days 11,95 € Three working day
Slovenia 9,95 € 5 working days 11,95 € Three working day
Spain 4,95 € 5 working days 9,95 € Three working day
Sweden 9,95 € 5 working days 11,95 € Three working day
UK 2,95 £ 5 working days 6,50 £ Three working days

Based mostly on the transport methodology chosen at checkout, if the order is positioned after the cut-off time, will probably be processed the next enterprise day.

TRACKING YOUR ORDERS

After your order is positioned, you may be emailed a receipt affirmation. As quickly as your bundle is assigned a monitoring quantity, you’ll be able to monitor the supply standing out of your buyer account.

Click on on view my order; then, click on on the order quantity you want to monitor.
You could test the standing of our orders and previous order historical past by visiting your Order Historical past web page.
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INTERNATIONAL SHIPPING

  • For transport within the UK, please buy from NARScosmetics.co.uk
    Please word that we don’t ship the Channel Islands, South Georgia and the South Sandwich Islands, British Antarctic Territory and British Indian Ocean Territory
  • For transport in Eire, please buy from NARScosmetics.ie
  • For transport in France, please buy from NARScosmetics.fr
    Please word that we don’t ship the DOM TOM
  • For transport in Germany and Austria, please buy from NARScosmetics.de
    Please word that we don’t ship Helgoland and Büsingen
  • For transport in Italy, please buy from NARScosmetics.it
  • For transport in Spain, please buy from NARScosmetics.es
    Please word that we don’t ship the Canaries, Ceuta & Melilla and Andorra
  • For transport in Belgium, Netherlands and Luxembourg, please buy from NARScosmetics.be
  • For transport in Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden, please buy from NARScosmetics.eu
    Please word that we don’t ship the Cyprus no UN buffer zone or Mount Athos

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Different Questions

DOES NARS TEST ON ANIMALS?

NARS doesn’t take a look at on animals nor can we ask others to check on our behalf, besides the place required by legislation. NARS is actively working with trade and different companions to eradicate animal testing globally and is dedicated to the event and acceptance of other strategies. We’re equally devoted to the well being and security of our customers guaranteeing we meet the best in high quality requirements. We stay dedicated to bringing our imaginative and prescient of magnificence and artistry to extra followers across the globe, as a part of our long-held dedication to empower ladies in all places.
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DO NARS PRODUCTS CONTAIN ANY ANIMAL PRODUCTS?

We’re regularly evaluating alternate options to animal-derived components and have changed many components with vegetable derived substitutes. Nonetheless, sure NARS merchandise could include animal derivatives, reminiscent of lanolin. If you want additional info as to which NARS merchandise include animal derivatives please contact buyer care and we are going to present that info.
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DO NARS PRODUCTS CONTAIN GLUTEN?

Lots of our merchandise don’t include components derived from barley, oats, rye, spelt or wheat, that are generally recognized sources of gluten. Nonetheless, as a result of big selection of uncooked supplies and tools used in the course of the manufacturing of our merchandise, we can not affirm that our merchandise are free from any traces of gluten. If in case you have particular questions or issues relating to gluten, and the components contained in our formulation, we suggest that you simply seek the advice of your doctor.
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WHY DO SOME NARS PRODUCTS INCLUDE PARABENS?

You will need to use preservatives to forestall bacterial and fungal contamination. With the excessive stage of pure components in our formulations, the absence of preservatives would require our merchandise to be refrigerated and would have to be used inside roughly two weeks after manufacturing. Moreover, we try to make sure our merchandise don’t current any well being threat from contamination by dangerous microorganisms by utilizing preservatives reminiscent of parabens.

Parabens have been used for over 70 years and are authorized by the US FDA to be used in all kinds of client merchandise, together with meals and drinks. Parabens present a essential function in frontline protection for stopping illness and an infection in people by stopping fungal and bacterial contamination, and are acknowledged as secure by the World Well being Group in addition to authorities businesses all over the world. In the US, the Beauty Ingredient Evaluation (CIR) knowledgeable panel (an impartial physique of internationally acknowledged medical and scientific specialists in security analysis) has reviewed parabens and concluded that they’re secure to be used in beauty merchandise. All our merchandise are allergy examined and dermatologist examined.
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WHY CAN MY NARS MAKEUP BRUSH SHED?

Any of NARS brushes are comprised of animal hair. The hair for every brush is set to be able to present the perfect utility attainable. When pure hair is used, it’s tough to offer uniformity with regard to hair size for each strand subsequently; shorter hairs could also be bundled with longer strands which can trigger some shedding. We take many steps to cut back extreme shedding and to offer the perfect product attainable. An extra step that may be taken to assist reduce brush shedding is to often wash your brushes with a light shampoo. Watch out to not get water in to the highest of the ferrule as this may deteriorate the glue which can trigger separation from the comb head and the deal with. Rinse brushes till the water runs clear. Gently re-shape brushes and allow them to air dry laying flat.

Please word: no animals are harmed in any means whereas gathering the pure hair utilized in lots of our brushes.
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