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The trials of Trinket.

So I used to be sitting on the Sugarpill web site and noticed as quickly as Trinket went up. I popped it in my cart after which went after the Restricted Version Shadows. Seems this wasn’t the perfect thought. Regardless of having it in my cart, getting throughout paypal and all of it being accomplished, seems I used to be not one of many fortunate ones.

So I sat there glad I’d acquired it however realised I hadn’t had an order affirmation. No biggie, I imply there have been a number of individuals making an attempt to order. Waited a couple of days, then thought I’d log onto my Sugarpill account. No order…. WHAT?

I logged out after which noticed it. My pc has saved my outdated Sugarpill account particulars. That’s account is connected to an outdated hacked electronic mail tackle. Awww crap. So I gave it a few days. If it shipped, no worries. It didn’t ship.

Bollocks.

So I emailed them off the e-mail connected to my paypal account. I anticipated it to take some time. I gave them two working days after which emailed once more. I acquired a reply the identical day. They had been tremendous candy and informed me I wasn’t fortunate, like I’d suspected.

We’ve had a bit again an forth however they’ve been so candy. I didn’t actually need the comb (I’ve it, it’s nice by the best way) so I requested if I may have a unfastened shadow as an alternative. They’ve mentioned sure!

So I get a unfastened shadow free of charge for the inconvenience of not getting the Restricted packaging of Trinket. I’d say that’s a win.

Right here’s the factor. That they had no thought it’d be this common. Trinket offered out within the first minute. Rattling loopy. Nobody may have predicted that. The customer support response was superb. Apologetic. Providing one thing to those that missed out. Sugarpill rocks and to me they’ve proved they’re price each single penny.

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